De-escalation Techniques (Crisis Intervention)
Purpose: De-escalation reduces emotional intensity, restores rational thinking, and prevents situations from turning violent. Verbal skills: Use calm tone, slower pace, simple words, validation, and collaborative phrasing, avoid commands, blame, threats, and “calm down.” Physical safety: Keep safe distance, use open non-threatening posture, never block exits, scan environment, and create space before trying to solve … Read more